Return policy
Invisible Aligners
Your customized Sonrisa-online Invisible Aligners can be returned at any time during the course of your treatment, as long as the aligners are completely unused, during the first 14 days after you bought them , after notifying you still have another 14 days to send it back . We’ll refund the prorated amount of any unused aligners from your total purchase price. You are responsible for any shipping charges when returning your invisible aligners.
Return Process
Please follow these steps when returning your purchase:
Pack your unused items in the original packaging.
Include all original packing materials, manuals and accessories.
Let us know you’re planning to return your aligners by emailing servicios@sonrisa-online.com with your order number.
Send to: Attn: Attn: ORTOTEAMSOFT S.L. nif B66014184Sonrisa-online c/ l,avellaner 45 , 08230 Matadepera, BCN,Spain
For proof of delivery, please use a trackable carrier like Nacex, Seur,Mrw.
Receiving Refunds
Once we receive and process your return, we’ll email you to let you know your refund has been issued.
You’ll typically see your refund on your credit card statement within 5 to 10 days of processing.
Faulty Items
If you received a faulty product and need to return it for the same item,
please call our patient care team at (+34937871876) to request a replacement.